Refund Policy

At Omoh Agency, we are committed to delivering high-quality creative and digital services, including audiobook production, video production, book publishing support, book marketing, graphic design, website development, and other custom media solutions. Due to the nature of our digital and service-based offerings, our refund policy is outlined below.

1. No Refunds on Completed Services

Once a service has been fully completed and delivered, no refunds will be issued. This includes, but is not limited to, audiobook production, cinematic video production, book marketing campaigns, website design, graphic design, branding, publishing support, and other creative services. By purchasing our services, you acknowledge that the time, expertise, and resources invested in your project make completed services non-refundable.

2. Partial Refunds

Partial refunds may be considered only under the following circumstances:

• The project has not yet started.

• The project is in its early stages, and only a limited amount of work has been completed.

If approved, any partial refund will be calculated after deducting the value of work already completed, administrative costs, and any third-party expenses incurred on your behalf.

3. Cancellation Policy

Clients may request cancellation under the following conditions:

• Before work begins: Eligible for a full or near-full refund, less any applicable payment processing fees.

• After work has started: Cancellation requests are subject to our partial refund policy and will be assessed based on the stage of the project.

4. Revisions Instead of Refunds

Client satisfaction is important to us. If you are not satisfied with the initial delivery of your project, we encourage you to request revisions where applicable. Most of our services include revision rounds as outlined in your service agreement to ensure the final deliverable meets your expectations.

5. Non-Refundable Services

The following are strictly non-refundable:

• Completed digital products or downloadable files.

• Completed creative and production services.

• Advertising and promotional expenses (including social media advertising and other paid marketing costs).

• Third-party software, licensing fees, subscriptions, or services purchased on your behalf.

• Custom design, branding, publishing, or production work after client approval.

• Any service that has been fully completed and delivered.

6. Results Disclaimer

While Omoh Agency uses proven creative and marketing strategies and strives to deliver exceptional results, we do not guarantee specific sales, rankings, audience growth, publishing outcomes, or other measurable business results. Refunds will not be issued based on the performance or outcome of a completed service.

7. Refund Request Process

To request a refund for an eligible service, please contact us at:

Email: omohagency@gmail.com

Please include:

• Your full name.

• Your order or invoice number.

• Details of the service purchased.

• The reason for your refund request.

Refund requests will be reviewed within 3–5 business days, and you will be notified of our decision by email.

8. Chargebacks

Before initiating a chargeback with your payment provider, please contact us so we can attempt to resolve your concerns.

Initiating a chargeback without first contacting Omoh Agency may result in:

• Immediate suspension or termination of any ongoing services.

• Permanent restriction from purchasing future services from Omoh Agency.

• Submission of documentation to the payment processor demonstrating the services provided.

We believe most issues can be resolved through open and professional communication.